Frequently Asked Questions When Reporting an Insurance Claim
For questions regarding the purchase of policies, policyholders may call Worth Ave. Group: 1-800-620-3307.
The Claims Department does not address policy questions.
For questions concerning claims only, please call 1-800-620-3307
You may also email the Claims Department directly at: firstname.lastname@example.org
Common Claims Questions
Your premium will never increase due to filing a claim.
Under certain circumstances, we may cancel or non-renew a policy. This happens on rare occasions but an example of such is if you were to file multiple claims during one policy period.
Your deductible is located on your Declaration Page and in Your Account information. It is either $0, $25, $50 or $100 and is deducted from your claim reimbursement.
For any and all theft or vandalism claims, a police report is required to file the claim. Damage, natural disaster, and flood claims do not require a police report.
Property stolen from a vehicle is covered as long as there is visible evidence of forced entry. An example of this is a smashed window or broken lock. This evidence must be present for the property to be covered.
Claims that are properly submitted are sent to our underwriter every Wednesday and then paid the following Monday.
Replacement cost is determined by your licensed adjuster. Your adjuster will research the make and model of the item stolen or damaged and award you with the corresponding replacement value of the same or similar model at current market value. For example, if a 30 gigabyte iPod® Classic is stolen, it would be replaced with a value for the current 160 gigabyte iPod® Classic available through Apple.com.
The policy holder is covered WORLDWIDE. No matter where they are in the world, they have complete coverage for their property.
All repair estimates must have prior approval from an adjustor to be considered for a claim payment. Estimates that were not given prior approval will be null and void.
For any one item valued over $100.00, proof of ownership is required. This is accepted in the form of a sales receipt.
Yes, all thefts must be reported to your local police department. Please note the case number, police department phone and reporting officer's name on the claim forms.
We will accept online police reports but not for any claim that totals $1,000 or more. If your claimed items total over $1,000 then an officer must come take your report in person.
Submit claim forms with a copy of the sales receipt for the damaged item. You will be contacted by the claims department once the forms are received about how to proceed with necessary repairs.
Enrolling in property insurance from Worth Ave. Group is simple and takes only a few minutes. Click here to sign up, and start protecting your property today! We offer insurance policies that cover iPhones, iPads, laptops and more. K-12 laptop insurance policies are available for parents who want to insure their K-12 student's laptop that is personally owned or one that is school issued. Our K-12 laptop policy is also available to K-12 teachers, administrators and staff who want to insure their school issued laptops.
In the event that your property has been accidentally damaged, stolen, or damaged by theft, fire, flood or natural disasters, or vandalism, claim information is conveniently found on our website. Click here to find claim forms and contact information.
It depends. Not all homeowners policies are the same, and their deductibles are usually much higher. Although most policies will provide some coverage, they have limitations on certain property. Also, the limit for property away from the principal residence is generally 10% of the personal property limit on the policy. Feel free to show your agent our application and policy booklet to compare coverage here
The specialized property policy from Worth Ave. Group applies first, regardless of other insurance, providing a greater percentage of reimbursement. You will always recover more of a covered loss with Worth Ave. Group because our deductibles are significantly less than the deductibles of a homeowners policy and we provide Replacement Cost coverage which does not include depreciation.
The cost of your insurance policy depends on the amount of coverage you purchase, the deductible you select and whether or not you select Accidental Damage coverage. Compare our plan's deductibles to those of your homeowners policy ($500 to $1,000+). Click here for more information about our rates, deductibles, and premiums.
Yes. It covers the property worldwide.
Yes, unless stolen from a vehicle that was not locked. There must be proof of forced entry into the vehicle to have the stolen item covered.
No, property that has been misplaced, lost, or left behind is not covered. Items stolen by theft, burglary, or robbery are covered. A police report must be filed for these types of losses.
Yes, which makes our coverage truly WORLDWIDE.
No, you don't have to fill out additional paperwork (riders) to cover special items. Plus, our policy is straightforward and easy to read, so you know what to expect if and when you file a claim.
If you are not satisfied with your coverage for any reason whatsoever, simply return your policy. If you cancel your policy, your refund will be figured by the pro-rata method, subject to a minimum premium of $20.
Smart choice! Call us today to learn more, 800-620-3307.
Our underwriter is Hanover Insurance Company 440 Lincoln Street Worcester, MA 01653 NAIC#: 22292 AM Best Rating: A (Excellent) for financial size category of $1.5 billion to $2 billion.
Yes, the warranty on your property will service failures and mechanical breakdowns. A Worth Ave. Group insurance policy can protect you from physical damage such as drops, cracked LCD screens, liquid spills, and power surges due to lightning in addition to theft, fire, flood and many other natural disasters. (Please note: you must select accidental damage coverage to receive protection against drops, cracked lcd screens, and liquid spills)