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In part two of our Employee Spotlight series, we talk to Misty. Misty is our head of Customer Service here at Worth Ave. Group so take a minute and get to know her. While you're at it, don't forget to read all about our first Employee Spotlight on Judy.

So you're talking to a company on the phone and you're needing their help. The person on the phone tells you that going into the store is all you need and it'll be quick and painless. Seems simple right?

Once you have purchased your insurance policy, it’s hard to know what to do next. Nothing? Something? There are a few things you can do after purchasing your policy that will make your life a lot easier in the event of a claim.

The #1 question our customer service representatives get asked is, “How do I file a claim?” The answer is quite simple, let’s break this down real easy for you.

The Worth Ave. Group is unlike a warranty. Once you have filed a claim with a warranty, you must obtain coverage again for your new/replacement device.