Step Three: Active Policies Page
Once you have logged in, you will be redirected to the "Policies" page which lists all of your active policies. To access a policy, click the policy number.
Step Four: Serial Number Search
The policy details and list of device serial numbers will be presented. To narrow the serial number list, there is a search option. Enter a serial number or a partial number and press enter to search the list.
Step Six: Fill Out the Claim Form
Contact Information: Enter in contact and mailing information for your claim. This information will repopulate for each subsequent claim during your session. If you log out or your session expires, this information will need to be reentered.
Remit to: This address is only used for payment to you if a device is not repairable. You will need to reach out to your sales representative to update this address.
Date of Loss: Please enter the date in which the claim occurred.
Type of Loss: Choose the type of loss via the drop down. Depending on the type of loss, more information may be required. If the type of loss requires a police report, an additional entry form will appear. (View Screencapture)
Box Needed?: If you already have one of our shipping boxes, please choose "Label Only". If you are out of boxes, please choose "Box and Label".
Description of Incident: Enter the description of what happened to the device (i.e. the device was dropped down the stairs, the device was stolen from a locker, etc.).
Known Damage: State the damage or symptoms the device is showing as a result of the incident (i.e. the screen is cracked, the device is not holding a charge, etc.).
Fraud statement: Review and acknowledge that you have read and understand the statement.