We’ve all been there, your phone starts acting funny and you take it back to the store to have it looked at.
“Can’t help you the liquid indicator is red.”
Argh! It can be frustrating, especially if you haven’t had a true liquid damage such as having a spill or water submersion.
Most iPhone users know that Apple doesn’t cover liquid damage under warranty.
A class-action lawsuit filed against Apple claimed the liquid indicator may be overly sensitive, and thus provides false positives and prevents iPhone users from being able to make a claim on their devices.
Many people have claimed that humid conditions can trigger the liquid indicator as well.
Thankfully, Apple has taken a closer look and has begun training Genius Bar employees to look at more than just the indicator's color.
Now, Genius Bar employees must also look for corrosion, marks of water on the screen, or other signs that might show indisputable liquid damage.
This evidence will definitely result in denial of warranty replacement or repair.
The training document for Apple employees now states:
If a customer disputes whether an iPod with an activated LCI has been damaged by liquid contact and there are no external signs of damage from corrosion, then the iPod may still be eligible for warranty service.
The wording adds flexibility for an Apple employee to handle situations on a case-by-case basis.
If your liquid indicator is red you’ll be starting at a disadvantage to claim the phone under the warranty.
If you have both the warranty and insurance, you can be sure that if you have any troubles with your phone related to liquid, you should be covered.